18jl11 Privacy Policy

1What Information We Collect

When you register for an account on 18jl11, we collect the personal information needed to set up and maintain your account. This includes your full legal name, date of birth, email address, contact number, and residential address within the Philippines. This information is required to verify your identity and process transactions on the platform.

During account verification (KYC), we may request a copy of a government-issued identification document — such as a Philippine national ID, passport, or driver's license — along with supporting documents that confirm your address or payment account ownership. KYC data is used solely for identity verification purposes.

As you use 18jl11, we also collect activity data related to your session, including the games you play, bets you place, deposit and withdrawal requests you submit, and platform features you access. This activity data helps us maintain the integrity of the platform and improve your experience.

We collect the following categories of information:

• Account data: name, date of birth, email address, contact number, residential address
• Identity verification data: government-issued ID documents submitted during KYC
• Financial data: payment method details, transaction history (deposits and withdrawals)
• Activity data: game history, betting activity, platform interaction logs
• Device and technical data: IP address, browser type, device identifiers, session data

2How We Use Your Information

18jl11 uses the information we collect to operate the platform, process your transactions, and provide you with the gaming services you access. Specifically, your data is used to:

• Create and manage your 18jl11 account
• Verify your identity and age as required under our Terms and Conditions
• Process deposits and withdrawals in Philippine Pesos
• Deliver game outcomes, settle bets, and credit winnings to your balance
• Detect and prevent fraud, account abuse, and prohibited conduct
• Comply with applicable anti-money laundering requirements
• Send account-related notifications (security alerts, transaction confirmations, policy updates)
• Support responsible gaming tools including self-exclusion and account limits

We may use aggregated, anonymised data — data from which individual identifiers have been removed — for platform analytics and service improvement. This type of data cannot be used to identify you personally.

3Payment Data and Financial Information

All transactions on 18jl11 are processed in Philippine Pesos (PHP) through local payment channels including bank transfers and e-wallets such as GCash and Maya. When you make a deposit or submit a withdrawal request, the payment details you provide — such as your bank account number or e-wallet registered number — are processed to complete your transaction.

18jl11 does not store full payment credentials on our servers beyond what is required for transaction verification. Payment data is handled using secure transmission protocols, and we apply industry-standard practices for the protection of financial information.

Your withdrawal account details are retained for the purpose of processing payouts to your verified Philippine payment account. These details are only used to send funds back to you — they are not shared with third parties for any other purpose.

4Cookies and Device Data

18jl11 uses cookies and similar tracking technologies to support the functionality of the platform. Cookies are small data files stored on your browser or device that help us remember your session, maintain your login state, and ensure the platform works correctly across visits.

We use the following types of data collection on our platform:

Most browsers allow you to manage or delete cookies through their settings. Note that disabling essential cookies may affect the functionality of certain platform features, including maintaining your login session.

5How We Protect Your Data

18jl11 applies technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for data transmitted between your device and our platform, OTP (one-time password) verification for account actions, and access controls that limit which staff can view sensitive account information.

Account data is stored on secured infrastructure. Access to player records is restricted to personnel with a legitimate operational need — for example, support staff handling a verified account query or compliance personnel processing a KYC review.

Despite our measures, no online system is completely immune to risk. In the event of a data breach that affects your personal information, 18jl11 will take prompt action to contain the incident and notify affected users in line with applicable requirements.

6Sharing of Information

18jl11 does not sell your personal information to third parties. We share your data only in the limited circumstances described below:

• Payment processors: To complete deposits and withdrawals, transaction data is shared with the relevant payment service providers (bank networks, e-wallet operators) as necessary to process your payment.
• Identity verification services: KYC documents may be processed through identity verification service providers to confirm the authenticity of submitted documents.
• Fraud prevention and security: We may share account and activity data with security and anti-fraud service providers who assist in detecting prohibited conduct and protecting the platform.
• Legal and regulatory requirements: We may disclose information to relevant authorities where required by applicable law, court order, or legitimate legal process.

Any third-party service provider who processes data on behalf of 18jl11 is required to handle that data securely and only for the specific purpose for which it was shared.

7Data Retention

18jl11 retains your personal data for as long as your account is active, and for a period after account closure as required by applicable record-keeping obligations. Transaction records, KYC documents, and account history are retained for the minimum period required under anti-money laundering and financial record-keeping standards.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

If you request account closure, your personal data is retained for the legally required period after closure. During this retention period, your data is not used for any operational purpose other than compliance with applicable obligations.

8Your Rights as a Data Subject

As a player based in the Philippines, you have rights in relation to the personal data 18jl11 holds about you. These include the right to access your data, request corrections to inaccurate information, and in certain circumstances, request the deletion of data that is no longer required for its original purpose.

To exercise any of these rights, or to raise a concern about how your personal data has been handled, contact the 18jl11 support team at [email protected]. Please include your registered email address and a clear description of your request.

We will acknowledge your request promptly and aim to respond within a reasonable timeframe. Where a request involves account identity verification before it can be actioned, we will let you know what is needed.

9Changes to This Privacy Policy

18jl11 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable requirements. When material changes are made, registered players will be notified through their account or registered email address.

The most current version of this Privacy Policy will always be available on this page. Continued use of the 18jl11 platform after any update constitutes your acceptance of the revised policy. If you do not agree with changes made, you may close your account by contacting [email protected].

Privacy enquiries: [email protected]